Cancellations and refunds
Contact us as early as possible if you need to change a booking or if something is wrong with a paid service.
Your consumer rights
Our services come with consumer guarantees under the Australian Consumer Law. Depending on the circumstances and seriousness of a problem, available remedies may include having a service corrected, a refund, cancellation or compensation. These rights cannot be removed by this policy.
Personalised digital Fix Plans
The A$29 Personalised Wi-Fi Fix Plan is a digital service generated from the diagnostic information you provide. Because access to the personalised plan is supplied after successful payment, we do not ordinarily provide a refund simply because you change your mind after the plan has been supplied. This does not limit your rights under the Australian Consumer Law.
If the paid Fix Plan cannot be supplied, is materially different from what was described, or has another problem for which you are entitled to a remedy under the Australian Consumer Law, contact us so we can assess the issue and provide the appropriate remedy.
Remote and onsite appointments
You can cancel or reschedule without charge before payment. After payment, contact us at least 24 hours before the appointment for a full refund or reschedule. For a cancellation with less than 24 hours’ notice or non-attendance, we will consider the circumstances and may deduct reasonable costs already incurred.
If AllDigital cancels
If we cancel and cannot offer a suitable alternative, you can choose a full refund of the appointment fee.
Requesting help
Email contact@alldigital.com.au with your name, order or booking reference, service date and a short description.
AllDigital · ABN 88 550 373 118 · Sydney, NSW. Last updated 9 September 2026.