Terms of service
These terms explain the scope of the online Wi-Fi check, personalised Fix Plan, remote help and onsite services.
About AllDigital and the service
AllDigital (ABN 88 550 373 118) provides practical home Wi-Fi diagnostics, information and support from Sydney, NSW, Australia. Recommendations depend on the information, photographs and test results supplied by the customer and what can reasonably be determined from those inputs.
Personalised Wi-Fi Fix Plan
The A$29 Personalised Wi-Fi Fix Plan is a one-off digital service. It uses the diagnostic information you provide to generate personalised findings and recommended next steps for your home Wi-Fi problem. It does not include equipment, installation, fixed cabling, an onsite visit, remote support or work by your internet provider unless separately purchased or agreed.
Remote support session time
Remote Setup & Configuration is $99 for up to 45 minutes. Where additional time is required, it is charged at $30 per additional 15 minutes and will only proceed with the customer's approval. Additional time is not charged automatically.
No guaranteed speed
Wi-Fi performance can change because of provider faults, plan limits, congestion, interference, home construction, device capabilities and equipment outside AllDigital’s control. A recommendation is not a guarantee of a particular speed or coverage level.
Customer responsibilities
You must provide accurate information, follow safety instructions, have authority to access the relevant equipment and accounts, and keep passwords secure. Never send passwords through an enquiry form or email.
Bookings and payment
An enquiry does not create a booking. Remote and onsite work is accepted only after AllDigital confirms the scope, time, service area and price. Payment is made through the secure payment method supplied with the confirmation.
Remote help
You remain present and in control throughout a remote session. Remote help does not include physical work, fixed cabling, repair of provider infrastructure or ongoing unattended access.
Onsite help
The advertised visit includes the confirmed appointment time and agreed diagnostic work. Equipment, parts, additional time, travel outside the confirmed area, electrical work, building work and fixed telecommunications cabling are excluded unless separately agreed. Fixed cabling must be completed by an appropriately registered cabler.
Equipment recommendations
Availability, pricing and specifications can change. Compatibility must be confirmed against the exact model and current requirements before purchase. Products supplied by third parties are also subject to the seller’s terms.
Australian Consumer Law
Nothing in these terms excludes, restricts or modifies rights or remedies that cannot lawfully be excluded, including applicable consumer guarantees under the Australian Consumer Law.
Contact
Email contact@alldigital.com.au.
AllDigital · ABN 88 550 373 118 · Sydney, NSW. Last updated 9 September 2026.