Remote Setup & Configuration
Get help configuring, optimising and retesting the Wi-Fi equipment recommended by your AllDigital Wi-Fi Fix.
Your $99 session includes up to 45 minutes of remote assistance. If more time is required, we'll let you know before the included session ends. Additional support is $30 per 15 minutes and will only continue with your approval. There are no automatic additional charges.
What we can do together
- Review your paid Wi-Fi Fix and recommended architecture.
- Help pair or configure the recommended modem, mesh node, booster or access point.
- Optimise placement and relevant Wi-Fi settings.
- Guide you through the post-fix retest in the same problem location.
- Confirm whether the result is good enough before you add more hardware.
How the session works
We send you a Google Meet link. You can join from a computer or phone and choose what to show or share. If hands-on computer control would genuinely help, we may use a one-time Chrome Remote Desktop support code. You approve the connection, remain present and can stop it at any time. We do not install unattended or ongoing remote access.
What is not included
A remote session cannot repair an external NBN fault, run cables, move fixed equipment or guarantee coverage that has not been measured onsite. If the issue needs your internet provider, a home visit or a registered cabler, we will explain why.
Before the appointment
Have the recommended equipment available and your paid Wi-Fi Fix open. A PC with remote-access capability is preferred. Keep passwords private—we will ask you to type them yourself if they are needed.